Questions
and answers
Install OdySight
1
.
How to download OdySight
2
.
Get a keycode
3
.
Lost password
4
.
Lost keycode
First Use
1
.
What is the average length of an OdySight session?
2
.
What is the option Remember me?
3
.
How can I close the app on an Android device?
4
.
How can I close the app on an Apple device?
Do a visual test
1
.
Start a vision test
2
.
Do a Visual Acuity test
3
.
Do an Amsler grid test
4
.
Which eye should I test today?
5
.
Can I test both eyes on the same day?
6
.
In which conditions should I take my tests?
7
.
Why is my vision test locked?
8
.
How can I redo my vision test of the day?
9
.
I can’t find the right distance to screen. What should I do?
Take care of your vision
1
.
Contact my clinic
2
.
How do I know if there is a change in my vision?
3
.
How can monitor the evolution of my vision?
4
.
Should I keep having appointments with my physician?
5
.
Are the results of my tests provided to my physician?
6
.
I have been informed of a decrease in Visual Acuity, what should I do?
7
.
How can I send the results of my vision tests to my physician?
8
.
Are OdySight’s vision tests equivalent to the tests done in the physician’s office?
OdySight Adventure
1
.
There is a padlock on my puzzle, how can I unlock it?
2
.
What are the energy points?
3
.
How can I get energy points?
4
.
How can I use energy points?
5
.
How can I redo puzzles from a previous game section?
6
.
I finished all the puzzles, what should I do?
7
.
How can I go back to the map?
Solve a puzzle
1
.
What are the buttons below my puzzle?
2
.
How many moves do I have to complete the puzzles?
3
.
How can I see my score?
4
.
How can I get stars?
5
.
How can I move a piece of puzzle?
Settings and Preferences
1
.
Changing the app language
2
.
Do I need an internet connection to use OdySight?
3
.
How can I deactivate the music, sounds and voiceover in the app?
4
.
Deactivate daily notifications
Compatibility and technical restrictions
How can I delete my account?
1
.
Technical specifications list for supported devices
2
.
Is it possible to use OdySight on several devices?
3
.
Is it possible to use several OdySight accounts on the same device?
Help and support
1
.
Contact the OdySight support team
2
.
What’s inside the OdySight box?
3
.
The app does not function well, what should I do?
4
.
How can I give my opinion on OdySight?
Privacy and Safety
1
.
Is the transmission of my medical data secure?
2
.
Why does OdySight require access to my pictures?
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